Appointment Management
Enable customers to book suitable time slots, reduce waiting uncertainty and help teams plan staffing and resources ahead.
AI-Powered Customer Journey Management
Customer journeys that flow better.
Flora Technology delivers customer journey and queue management solutions for service centers, branches, hospitals and other high-traffic environments. As a Qmatic Premier Solution Partner, we can combine appointment booking, queue orchestration, mobile touchpoints, signage, feedback and analytics into one coordinated experience.
Qmatic Premier Solution Partner
CAPABILITIES
What the solution can include
Final architecture, hardware and integrations are selected after requirements analysis and site assessment.
Virtual & Mobile Queuing
Extend the journey beyond the physical waiting area with mobile-enabled workflows and service notifications.
Customer Feedback
Capture service feedback close to the interaction and use it to improve quality, accountability and customer experience.
Business Intelligence
Centralize operational and journey data, monitor trends and support fact-based decisions through dashboards and reports.
Digital Signage
Display queue information, guidance, announcements, promotional content and service messages on integrated screens.
Distributed Operations
Support multi-branch environments with centrally managed configuration while keeping local service points operational.
PRODUCT VISUALS
See the solution in context
Selected visuals are sourced from Flora Technology’s established product portfolio and are shown to clarify the technology and use cases.
Virtual queuing solutions
Qmatic mobile ecosystem for assisted and virtual queue workflows.
Business intelligence
Centralized customer-journey analytics across desktop and mobile devices.
Journey-aware digital signage
Queue information and contextual content presented together on digital displays.
WHERE IT FITS
Typical environments
Flora Technology adapts the solution to the operating model, user volume, security policy and integration requirements of each site.
- Government service centers
- Hospitals & clinics
- Banks & financial services
- Retail branches
- Universities & student services
- Corporate reception and service desks
DELIVERY APPROACH
From requirements to ongoing support.
01Requirement analysis
02Solution design
03Implementation
04Integration & testing
05Training & handover
06Maintenance & support
FAQ
Common questions
Can Flora integrate Qmatic with existing systems?
Integration scope depends on the client environment, but Flora can assess required interfaces, data flows and operational processes during solution design.
Does the solution support appointments and walk-in customers?
Yes. A modern queue-management deployment can combine scheduled appointments with walk-in journeys and service prioritization.
Can the system be deployed across multiple branches?
Yes. Multi-site deployments can be centrally managed while supporting branch-level operations and reporting.
START A PROJECT
Talk to Flora Technology
Discuss your Queue Management System requirements.
Tell us about your site, current systems, user volumes and integration needs. Our team will help define the right scope.